Walnut Creek Realty ("we," "our," "us") believes the people who reach out to us deserve a clear picture of how their information is handled. This page describes how we collect, use, protect, and share information when you visit walnutcreekrealtyohio.com or contact us through this site, and the terms that govern use of the site. By using the site or submitting your information, you agree to what's described below.
Privacy Policy
1. Information We Collect
We collect only what we need to respond to you and to operate the site.
- Contact form submissions. Name, email address, phone number, and the message you write. You provide this directly by submitting the form on our homepage.
- Home value tool (Homebot widget). If you choose to use the home value estimator on our homepage, the property address and contact details you enter are submitted to Homebot, Inc., which provides the valuation service. We receive the contact information you provide; Homebot processes the request under its own privacy policy at homebot.ai/privacy. Use of this tool is optional.
- Standard web server logs. Like any web server, ours records the IP address, user agent, requested URL, and timestamp for each request. We use these logs to operate the site and to investigate abuse.
- Session cookie. A single first-party session cookie (named PHPSESSID) is set when you load a page that uses our contact form, solely to store a security token that prevents cross-site request forgery. It expires when you close your browser. We do not currently use advertising or analytics cookies.
2. How We Use Your Information
- To respond to your inquiry and follow up on it.
- To provide the service you asked for (a market read, a valuation, help with a specific property situation).
- To send appointment reminders and service-related communication.
- To send property updates or other promotional content only if you have opted in.
- To operate, maintain, and improve the site.
- To comply with legal obligations and to investigate or prevent fraud and abuse.
3. Consent to Communication (Text & Email)
When you submit your information and check the corresponding consent box, you agree to receive communications from Walnut Creek Realty, which may include text messages regarding property updates, appointments, and promotional offers.
"I agree to be contacted by text message by Walnut Creek Realty."
- Message and data rates may apply.
- Message frequency varies.
- Reply STOP to unsubscribe. Reply HELP for assistance.
- You may opt out at any time. Your consent is not a condition of any purchase or service.
4. How We Share Your Information
We do not sell, rent, or share lead or personal data with third parties for marketing purposes.
We work with a small number of trusted service providers who process information on our behalf and only as needed to deliver the service:
- Follow Up Boss — our customer relationship management system. Contact form submissions are forwarded to Follow Up Boss so that we have a single place to track and respond to inquiries. Their privacy policy is at followupboss.com/privacy.
- Homebot — the home value estimator on our homepage (use is optional, as described in Section 1).
We may also disclose information when required by law, when responding to lawful subpoenas or court orders, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
5. Your Rights & Choices
- You may opt out of emails or text messages at any time.
- You may request access to, correction of, or deletion of personal information we hold about you.
- You may adjust your browser's cookie preferences at any time.
To exercise any of these rights, contact us using the information in the Contact section below. We will respond within a reasonable period and may need to verify your identity before acting on a request.
6. Data Security
We implement reasonable technical and administrative measures to protect personal information, including transport encryption (HTTPS), access controls on our systems, and standard application security practices. No system is completely secure, however, and we cannot guarantee absolute security.
7. Children's Privacy
Our site and services are not directed to children under the age of 13. We do not knowingly collect personal information from anyone under 13. If you believe we have inadvertently received information from a child under 13, please contact us and we will promptly delete it.
8. External Links
Our site may contain links to other websites. We are not responsible for the privacy practices or content of those third-party websites. Their privacy policies govern your use of them.
9. Changes to This Policy
We may update this Privacy Policy and Terms of Service from time to time. When we do, we will revise the Effective Date at the top of this page. Your continued use of the site after a change indicates your acceptance of the updated terms.
Terms of Service
1. Use of Our Site
You agree to use this site for lawful purposes only. You agree not to:
- Use automated systems (bots, scrapers, or similar tools) to collect data from the site.
- Disrupt or interfere with the site's functionality.
- Misrepresent yourself or your affiliation with any person or entity.
- Attempt to gain unauthorized access to any portion of the site, its systems, or any account.
2. Intellectual Property
All content on the site, including logos, images, text, layout, and design, is the property of Walnut Creek Realty or its licensors and is protected by United States copyright and trademark law. You may not copy, reproduce, republish, distribute, or use any content without our prior written permission.
3. No Guarantees
All information on the site is provided "as is" and for general informational purposes only. Real estate, financial, legal, and tax matters are circumstance-specific. We make no guarantees about the accuracy, completeness, currency, or results of using the site or any services described on it. Nothing on the site constitutes legal, tax, or financial advice.
4. Limitation of Liability
To the maximum extent permitted by law, Walnut Creek Realty shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of your use of or inability to use the site or our services.
5. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the State of Ohio, without regard to conflict-of-laws principles. Any dispute arising under these Terms shall be brought exclusively in the state or federal courts located in Ohio.
Contact
Questions about this Privacy Policy or Terms of Service, or requests under Section 5 of the Privacy Policy, may be directed to us: